Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "you") and madu88 ("the Platform", "we", "us", "our") governing your access to and use of the madu88 website, mobile application, and all associated services. By creating an account, making a deposit, or otherwise using any feature of madu88, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease use of the Platform and close your account.

madu88 operates as an internationally licensed offshore online gaming platform. These Terms were last updated on January 1, 2026. We reserve the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms.

1 Definitions

For the purposes of these Terms, the following defined terms shall apply:

2 Eligibility

Access to and use of madu88 is subject to the following eligibility conditions, all of which must be satisfied at all times:

• You must be a resident of Indonesia or a jurisdiction in which use of an offshore online gaming platform is not explicitly prohibited by applicable law.
• You must not be an employee, director, officer, agent, or consultant of madu88 or any of its affiliates, subsidiaries, or third-party service providers directly involved in the operation of the Platform.
• You must not be subject to self-exclusion from the Platform or from any gaming operator under a recognized responsible gaming program.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You must not be a resident of a Restricted Territory. Restricted Territories include, without limitation, the United States, the United Kingdom, France, Spain, Australia, and any other jurisdiction where accepting the services of an offshore online gaming operator is prohibited.

By registering, you represent and warrant that all of the above conditions are met. madu88 reserves the right to request documentary evidence of eligibility at any time and to suspend or close accounts that cannot satisfy these requirements.

3 Account Registration

3.1 Registration Process

To use the Platform's real-money services, you must complete the registration process, providing accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You are responsible for maintaining the accuracy of this information and must notify madu88 promptly of any changes.

3.2 One Account Rule

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or security codes with any third party. Any activity conducted through your Account will be deemed to have been authorized by you. If you suspect unauthorized access to your Account, you must notify madu88 immediately via live chat or email.

3.4 Account Currency

All madu88 Accounts are denominated in Indonesian Rupiah (IDR). No other currency is accepted. Attempts to deposit funds in a foreign currency will result in rejection of the transaction.

4 Identity Verification (KYC)

madu88 is committed to operating in accordance with internationally recognized anti-money-laundering (AML) and counter-terrorism financing (CTF) standards. As part of this commitment, all Members are required to complete identity verification before any withdrawal request is processed.

4.1 Required Documents

• Proof of Identity: A valid government-issued photo identification document (e.g., Indonesian National Identity Card / KTP, Passport, or Driver's License).
• Proof of Age: Any document confirming your date of birth, demonstrating that you are 21 years of age or older.
• Proof of Address: A utility bill, bank statement, or official government letter issued within the last three months, showing your current residential address.
• Proof of Payment Method: Where required, evidence that the payment method used for deposits is registered in your name (e.g., screenshot of your BCA, BRI, BNI, or Mandiri mobile banking account screen showing your name and account number).

4.2 Processing Time

KYC verification is typically completed within 24–48 hours of submission of all required documentation. During peak periods, processing may take up to 72 hours. Withdrawals will remain on hold until verification is successfully completed.

4.3 Refusal and Closure

madu88 reserves the right to refuse verification, suspend an Account, or permanently close an Account where documentation is insufficient, fraudulent, or inconsistent with information provided at registration. In such cases, any remaining real-money Balance will be returned to the originating payment method after completion of AML checks, subject to deduction of any outstanding bonus obligations.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

madu88 accepts deposits and processes withdrawals via the following approved Indonesian payment methods:

5.2 Deposit Limits

• Minimum deposit: Rp 10.000 per transaction.
• Maximum deposit: As displayed within your Account dashboard. Limits may vary by payment method and Member tier.
• Deposits are credited to your Account Balance in real time upon confirmed receipt by our payment processor.

5.3 Withdrawal Conditions

• Minimum withdrawal: Rp 20.000 per transaction.
• Withdrawals may only be made to a payment method registered in the same name as your madu88 Account. Third-party withdrawals are strictly prohibited.
• KYC verification must be completed before any withdrawal is processed.
• Withdrawals are processed within 5–15 minutes under standard conditions (WIB, UTC+7). Complex cases requiring additional review may take up to 24 hours.
• madu88 reserves the right to apply enhanced due diligence to any withdrawal request that triggers AML screening thresholds.

5.4 Failed or Disputed Transactions

If a deposit does not appear in your Account Balance within 30 minutes of transfer, you must contact our support team via live chat with proof of transaction (e.g., bank transfer receipt or e-wallet screenshot). madu88 will investigate and resolve confirmed pending transactions within 24 hours. We are not liable for delays caused by third-party payment processors, banking system downtime, or incorrect transfer details provided by the Member.

6 Bonuses & Promotions

6.1 General Bonus Terms

From time to time, madu88 may offer bonuses, free spins, cashback, reload offers, and other promotional incentives ("Bonuses") to Members. All Bonuses are subject to the following general conditions unless explicitly stated otherwise in the specific promotion's terms:

• Bonuses are available to eligible Members only, as defined in each promotion's specific terms.
• Only one Bonus may be active at any time unless otherwise stated.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully satisfied.
• madu88 reserves the right to withdraw, amend, or cancel any Bonus at any time with or without prior notice.
• Bonuses obtained through fraudulent means, abuse of promotional offers, or in violation of these Terms will be voided without compensation.

6.2 Wagering Requirements

Each Bonus is subject to a wagering requirement (also referred to as a "rollover" or "turnover" requirement), which specifies the number of times the Bonus amount (or Bonus plus deposit amount, as applicable) must be wagered before any associated winnings may be withdrawn. The specific wagering requirement applicable to each Bonus will be stated in the promotion's individual terms. Failure to satisfy wagering requirements within the specified validity period will result in the automatic expiry of the Bonus and any associated winnings.

6.3 Game Contribution Rates

Not all games contribute equally to wagering requirements. As a general guide — subject to promotion-specific terms — slot games typically contribute 100%, while live casino games (baccarat, roulette, blackjack) and sports betting may contribute at a reduced rate or not at all. Members should consult the specific terms of each promotion for the applicable contribution rates.

6.4 Bonus Abuse

madu88 operates a zero-tolerance policy toward Bonus abuse. Prohibited behaviours include, but are not limited to: creating multiple accounts to claim the same Bonus more than once, placing equal and opposite bets to circumvent wagering requirements, using third-party betting software or strategies specifically designed to exploit promotional offers, and coordinating with other Members to artificially meet wagering thresholds. Detection of Bonus abuse will result in the immediate forfeiture of all Bonus Funds and associated winnings, suspension of the Account, and potential permanent closure.

7 Gameplay & Betting Rules

7.1 Game Integrity

All casino games offered on the madu88 Platform use certified Random Number Generator (RNG) technology, independently audited to ensure provably fair outcomes. Live dealer games are operated by licensed studio providers (including Evolution Gaming) under internationally regulated conditions. The Platform does not manipulate game outcomes in any way beyond the mathematical parameters set by the game provider.

7.2 Sportsbook Betting

All sports betting markets — including BRI Liga 1, English Premier League, La Liga, Bundesliga, Champions League, Piala AFF, and Timnas Indonesia fixtures — are subject to our Sportsbook Rules, which are incorporated into these Terms by reference. Mix parlay (accumulator) bets, Asian handicap markets, and live in-play wagering are available subject to applicable stake limits and market availability. madu88 reserves the right to void any bet placed on an event where a clear pricing error has occurred, or where the integrity of the event is under investigation by the relevant sporting authority.

7.3 Togel and Numbers Games

Togel (Indonesia's traditional numbers lottery) markets are available on the Platform. Draw results are sourced from official draw providers and published in real time. All togel bets are final once confirmed. No cancellation or modification of a togel bet is permitted after the bet has been accepted by the system.

7.4 Bet Cancellation and Void Bets

madu88 reserves the right to cancel or void any bet where: a technical error has affected the odds or game outcome; the bet was placed after an event's result was already known (late bet); the event is cancelled, postponed, or abandoned without a result; or fraudulent activity is suspected. In all such cases, the original stake will be returned to the Member's Account Balance.

8 Prohibited Conduct

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, permanent closure, forfeiture of balances, and/or referral to law enforcement authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human players.
• Engaging in any form of collusion, match-fixing, or manipulation of game outcomes.
• Depositing funds obtained through illegal means, including but not limited to proceeds of fraud, theft, or money laundering.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point of interaction with the Platform.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any software component of the Platform.
• Exploiting any technical vulnerability, software glitch, or pricing error for financial gain.
• Harassing, threatening, or abusing Platform staff, customer support agents, or other Members.
• Registering or operating more than one Account, whether directly or through a third party acting on your behalf.
• Allowing any third party to access or use your Account, or accessing or using any other Member's Account.

9 Intellectual Property

All content on the madu88 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of madu88 or its content suppliers and is protected by applicable international copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any portion of the Platform or its content for commercial purposes without the express written consent of madu88. Any unauthorized use will result in immediate termination of your Account and may give rise to a claim for damages.

10 Privacy & Data

madu88 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, madu88 collects personal data for the purposes of account administration, identity verification (KYC), transaction processing, fraud prevention, responsible gaming monitoring, and customer support. We do not sell your personal data to third parties for marketing purposes. For full details, please review our Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, madu88 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses arising from your use of or inability to use the Platform.
• Unauthorized access to or alteration of your transmissions or data.
• Any third-party conduct or content on the Platform.
• Interruption or cessation of Platform services due to technical failures, maintenance, or circumstances beyond our reasonable control (force majeure).
• Losses arising from your own failure to comply with these Terms, including failure to safeguard your Account credentials.

Where liability cannot be excluded by law, the total aggregate liability of madu88 to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your Account during the thirty (30) day period immediately preceding the event giving rise to the claim.

12 Suspension & Termination

12.1 Suspension by madu88

madu88 reserves the right to suspend or permanently close any Account, with or without prior notice, where:

• There is a reasonable suspicion of breach of these Terms.
• KYC documentation has not been provided within the required timeframe.
• Fraudulent, abusive, or prohibited conduct is detected or suspected.
• A court order, regulatory directive, or law enforcement request requires us to do so.
• The Member's continued use of the Platform poses a risk to other Members, the Platform's integrity, or the Platform's legal compliance obligations.

12.2 Voluntary Closure by Member

You may request the closure of your Account at any time by contacting our customer support team. Before closure is processed, any outstanding wagering requirements applicable to active Bonus Funds must be resolved. Upon confirmed closure, any remaining real-money Balance (net of applicable deductions) will be returned to the originating payment method within 5–10 business days, subject to completion of KYC if not already completed.

13 Amendments

madu88 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice via email to the address registered on your Account, or by displaying a prominent notice on the Platform. The effective date of any revised Terms will be updated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and request account closure before the effective date of the change.

14 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which madu88 holds its international gaming license.

Any dispute arising from these Terms that cannot be resolved through good-faith negotiation between the parties within thirty (30) days shall be submitted to binding arbitration under the rules of a recognized international arbitration body in the relevant jurisdiction. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights pending the outcome of arbitration.

15 Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the madu88 support team through the following channels:

• Live Chat: Available 24/7 via the in-platform live chat feature (accessible after login).
• WhatsApp: Details provided within your Account dashboard after login.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, including Indonesian public holidays. Primary support language: Indonesian and English. Support team operates on WIB (UTC+7).

We aim to acknowledge all written enquiries within 24 hours and to resolve the majority of support requests within 48–72 hours of initial contact.